As Apple unveiled a brand new iPhone this week with a crazy concept for the future of the headphone game, Samsung is trying to fix a pretty significant issue of its own. With Samsung Galaxy Note 7 devices bursting in flames out of nowhere, the United States Consumer Product Safety Commission is strongly suggesting owners of the device shut the whole thing down.
According to a report from Forbes, the agency is working with Samsung on details for a massive recall, but there is no timeline for when such a recall will be formally announced.
“Samsung continues to ensure that consumer safety remains our top priority,” a statement from Samsung president Tim Baxter said. “We are asking users to power down their Galaxy Note7’s and exchange them now. New Note7 replacement devices will be issued to exchange program participants upon completion of the CPSC process. In the interim, consumers can return their Note7 for another device.”
The issues for the device seem to be related to the device’s lithium-ion batteries catching fire. That’s never a good selling point, of course. Though the number of incidents remains small, once customers are faced with a phone that could go up in flames without notice, something needs to be done. So far, government agencies have asked users of the phone to stop using the Galaxy Note 7 on an airplane, and now they want you to strongly consider turning the phone off entirely.
Samsung will have some work to do to come back from this one. When it’s not on fire though, it’s a pretty nifty device.
[Forbes/Photo: Droid Life]