Have you ever gone to Starbucks and ordered an iced caramel macchiato and thought, ‘this drink has too much damn ice!’ Well, you’re not alone. A Chicago woman is so cheesed about the ice to drink ratio in her Starbucks drinks, that she’s suing.
According to CNBC, local Chicago resident Stacy Pincus has filed a lawsuit suggesting that Starbucks overdoes its use of ice in its drinks. The lawsuit alleges an “iced beverage advertised at 24 ounces contains about 14 ounces of fluid, and that ice isn’t a fluid or beverage.” Please, nobody show Pincus a Long Island ice tea.
She says Starbucks advertisements don’t match the actual product.
“A Starbucks customer who orders and pays for a cold drink receives much less than advertised — often nearly half as many fluid ounces,” the lawsuit states, adding that the practice is “by design and corporate practice and procedure.”
A Starbucks rep told CNBC that if a customer isn’t happy with the amount of ice in their drink, they can simply ask to have it remade.
“Our customers understand and expect that ice is an essential component of any ‘iced’ beverage,” Starbucks spokesperson Jaime Riley said Monday. “If a customer is not satisfied with their beverage preparation, we will gladly remake it.”
That seems like an easy resolution. But, this is America, and if you’re not happy with something you default to suing. Pincus’ lawsuit is hoping to get to class-action status, which would allow many over-iced customers to get involved as well.
This lawsuit seems pretty cold. Perhaps Pincus needs to chill and just simply ask to have her drinks remade if she’s not happy. It’s a bit frigid to draw up a lawsuit, but I guess she stands on the principle of righting the apparent wrong of too much ice. Heroes don’t always wear capes.